Technical Support and Maintenance Services

Premium services

24x7x4 or 8x5x4 hours support assistance

We provide premium technical support and maintenance for every customer upon every service completion to protect your critical assets while optimizing operational efficiency. Premium support will address customers support needs with 24x7x4 or 8x5x4 hours support assistance as well as keeps up to date with the latest product and feature upgrades.

24x7x4

SLA

  • 24 hours a day, 7 days a week, 4 hours of response time
  • Email, 24 phone and remote support
  • Hardware and software support
    with updates and recommendations
  • Best Practices Assessment
  • Scheduled Preventive Maintenance
  • Corrective Maintenance
  • Periodic report generation and review
  • Advanced Hardware Replacement Program
  • Sophisticated Helpdesk Systems
  • Maintenance Portal Access
    for maintenance documents repositories

8x5x4

SLA

  • Support Coverage 8 Hours a day, 5 working days per week, 4 Hour Response
  • Email, 8 phone and remote support
  • Hardware and software support
    with updates and recommendations
  • Best Practices Assessment
  • Scheduled Preventive Maintenance
  • Corrective Maintenance
  • Periodic report generation and review
  • Advanced Hardware Replacement Program
  • Sophisticated Helpdesk Systems
  • Maintenance Portal Access
    for maintenance documents repositories

Custom

SLA

  • Customized Support and Services Scope based on customer Servie Level Response requirements

Moving Business Ahead with Technology

Come and Be Our Valuable Client!
  • 1-15-13A
    Plaza Bukit Jalil
    (Aurora SOVO), No.1 Persiaran Jalil 1,
    Bandar Bukit Jalil, 57000,
    Kuala Lumpur, Malaysia.
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Valued In-House Solution

Authorised Partners

Strategic Solutions Brand


© Raddish Technology Sdn. Bhd. All rights reserved. CRN: 201401014040 (1090126-D)