Position Overview
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We are looking for a dedicated and results-oriented Account Manager to join our team. The Account Manager will be responsible for maintaining and expanding relationships with our key clients. The ideal candidate should have a strong understanding of our product/services and be able to identify opportunities for growth within the client accounts.
Key Responsibilities
Sales Strategy Development
Develop and implement effective sales strategies to drive revenue growth and achieve company goals.
Team Leadership
Lead, mentor, and motivate the sales team to meet and exceed sales targets. Provide coaching and guidance to team members to improve their performance.
Client Relationship Management
Build and maintain strong, long-lasting client relationships. Understand client needs and objectives and ensure they are met.
Account Growth
Identify opportunities for account growth and upselling. Develop account plans to maximize revenue.
Product/Service Knowledge
Develop a deep understanding of our products/services to effectively communicate their value to clients
Client Support
Serve as main point of contact for client inquiries, issues, and escalations. Collaborate with internal teams to ensure prompt resolution.
Account Planning
Develop account plans and strategies to achieve client satisfaction and business objectives.
Sales Forecasting
Work closely with the sales team to forecast client needs and revenue projections accurately.
Reporting
Prepare and present regular account status and performance reports to management.
Performance Evaluation
Conduct regular performance evaluations and provide feedback to team members. Implement performance improvement plans when necessary.
Skills Requirements
Communication Skills
Strong written and verbal communications skills and use of professional business language.
Sales Skills
Consistently executes core messaging strategy, can navigate to decision makers, and establish clear next steps.
Industry Knowledge
Basic understanding target industry, able to deliver provided messaging on client solutions.
Business Operations
Able to accurately document call outcomes/notes, and record qualification criteria.
Experience Requirements
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Education: Bachelor's degree in Business, Sales, or a related field
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Preferrable to have minimum 2 years of experience in account management, knowledge with Cybersecurity, Infra Network, Cloud Solution, Data Server Solution will have added advantages.
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Proven track record of meeting or exceeding sales targets.
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Excellent communication, negotiation, and interpersonal skills.
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Strong leadership and team management abilities.
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Strong problem-solving abilities/
Additional Information
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Office Hours: Monday - Friday, 9am - 6pm.
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Salary is negotiable based on experience.
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Benefits include social security, insurance, annual leave, professional development, and bonuses.
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Job Types: Full-time, Permanent.
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Schedule: Fixed shift, Monday to Friday.
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Supplemental Pay: Commission pay, allowances.
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KWSP/ EPF/ SOCSO
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Insurance
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Annual leave
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Professional development
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Sales Commission
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Local / Oversea Company Trip
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Five (5) days work, 9am to 6pm
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Basic + Commission + Accelerator
Valued In-House Solution
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